Hey! What happens once I place my order?
Thanks for shopping with us and for being a Bamboo Brush babe! Once your order has been successfully placed, you will be given an order number which begins with #100. A confirmation email will be sent to the e-mail address provided during checkout with your order details. (Keep an eye on your spam/junk folder for this too, as sometimes the email is sent here!)
A further email will then be sent as soon as your pretty parcel full of Bamboo Brush goodies has left our HQ and is whizzed on its way to you in the post! You may also receive an email and/or text message from Royal Mail with further details regarding your delivery. Look out for a gorgeous pink package arriving!
My order hasn’t arrived?
Standard Delivery can take between 3-5 working days, however the large majority of our parcels arrive within just 3 days. If in any case that your order has not arrived after 5 working days with Standard Delivery, drop a message over to our team via our Social links (below) or email our friendly team at firstname.lastname@example.org and we’ll look into this for you!
For Next Day Delivery, if you order by 4pm, Monday to Thursday, you should receive your goods the next day. If you order before 4pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee next day delivery. If you order on Saturday or Sunday, your order will not be processed until the next working day at our HQ, which is Monday. Please note, this is not a 100% guaranteed service and sometimes delays can occur which are beyond our control.
I’ve changed my mind, can I cancel my order?
We’re confident that you will love your purchase, but if for any reason you decide you no longer wish to keep your order – be sure to let our girls know ASAP via Hello@bamboobrushes.com and we can arrange for a cancellation and full refund (providing your order has not already been dispatched).
Will I need to be at home to sign for my parcel?
All of our bamboo brush parcels arrive in super girly bright pink packaging, so they’re pretty hard to miss! A signature will need to be obtained upon delivery, but if for any reason you’re not at home to take the parcel – the postman will likely leave this with a nearby neighbour, or in a designated ‘safe place’. Alternatively, Royal Mail will re-deliver your parcel to the local Sorting Office which can be collected the following working day. In any of these instances, the postman will pop a red note through the letterbox to inform you of this!
How do I process a return?
To process a return, please email email@example.com and one off our friendly team will reply within 24-48 hours. Please note we do not offer a free returns policy. We recommend you obtain proof of postage or tracking when returning your goods.
I returned my item but haven’t been refunded yet?
All refunds are processed by our fab returns team who aim to process and complete all refund payments within 5 working days of your item(s) being returned to us. Dependent on your individual bank, this may take a further few days to display as a recent transaction on your online banking and/or paper statement. Feel free to drop us an email at Hello@bamboobrushes.com if your refund has not been received after 14 working days.