We are happy to refund your purchase within two weeks of receipt if the Bamboo Brush is not suitable providing the product is returned sealed and in the original condition. We do not accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for a refund, which we endeavour to process within four working days of receipt. However, your payment card provider may take up to five working days further to credit your account.
If you are returning items purchased items using a multi-buy offer, e.g. buy one get one free, you may not be refunded the full value of the returned item(s). for further information email email@example.com if you require further guidance.
For hygiene reasons we cannot accept back products which have been used, even briefly to check suitability. Items must be returned in their original packaging, still attached to the product backing card and with any packing and retaining hygiene seals intact where appropriate. Most products come in a see-through pack making it easy to check product suitability.
Products are packed in sealed see-through packs should be returned with the sealed pack intact and unopened. The sealed packs or seals which hold the product together and/or to the backing card are there for hygiene reasons. If you are not sure about your colour we do offer a colour match service before you order, however, this is not a guaranteed service, so we do recommend you purchasing a colour ring to help you pick your perfect shade.
Send to Returns @ Bamboo Brushes HQ, 33 Young Crescent, Larbert, FK54XS
Please enclose the Despatch Note or a note with your name, order number and reason for return.
We recommend sending by Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. It is the customer’s responsibility to pay return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. For Example, if you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.
We aim to process your refund as soon as we have checked your returned item. We usually turn around refunds in four working days from receipt of your return. It may then take a further 5 working days for the funds to appear in your account.
If you would like further information or would like to speak with an advisor please contact us via firstname.lastname@example.org 🙂
During the final stages of seasonal sale periods items that are marked Final Sale* aren’t eligible for refunds and are none returnable unless faulty.
HOW DO I RETURN MY ORDER?
In the interest of hygiene, we do not offer refunds on used beauty brushes unless they are faulty. All returns must be unused and in their original packaging otherwise we may not be able to process your refund.
To process a return, please email email@example.com where one of our babes will message you back within 24 hours.
Please send your returned goods to:
Returns @ Bamboo Brushes HQ
33 Young Crescent
Refunds will automatically be issued to the original payment method used at checkout, within 5 days after we receive your return. Please note; returns can take up to 7 days to get back to us depending on the postage service you use.
We advise all customer to obtain/keep proof of postage until the return has been completed.
FREE GIFT RETURNS
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning a full order for a refund, you must include the free gift with your return. If you do not include the free gift, we’ll have to deduct the value of the gift from the value of your refund. If you have any doubts over whether or not you need to return your free gift, please contact our customer service girls.
WHY HASN’T MY RETURN BEEN PROCESSED?
In the unlikely event that you don’t receive an exchange or refund within 14 days of posting your parcel to us, please get in touch with our Customer Care Team and we’ll get back to you as soon as possible. You can contact our girls on firstname.lastname@example.org.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
All delivery times quoted at the time of Pre-Order are estimated and so cannot be guaranteed. We make every effort to deliver within the estimated but occasionally deliveries will be affected by circumstances beyond our control. We will keep you updated via e-mail of any changes to delivery times.